SHIPPING & DELIVERY POLICY

Last Updated: 15 October 2026

This Shipping & Delivery Policy explains how orders placed through AyuEasy are processed, shipped and delivered.

AyuEasy is a multi-vendor online marketplace offering Ayurvedic products, healthcare essentials and blood test booking services through partner laboratories, subject to availability and serviceable areas.

Business Address: Plot No. 67, Flake Layout, Near Friends Colony, Katol Road, Nagpur – 440013, Maharashtra, India
GSTIN: 27CGTPA7501B1ZO
Email: ayueasyapp@gmail.com
Mobile: 9766288995
Website: AyuEasy's official website

1. Multi-Vendor Shipping Model

AyuEasy operates as a multi-vendor marketplace. Products purchased through the platform may be fulfilled by independent sellers.

Depending on the seller, product, delivery location and availability, orders may be fulfilled through:

1. Courier or logistics partners arranged through AyuEasy.

2. Shipping services selected or arranged by the seller.

3. Seller-managed local delivery, where available.

4. Store pickup, where offered for a particular seller or location.

The available shipping method may depend on product availability, seller location, destination PIN code, package characteristics and operational requirements.

2. Shipping Methods

A. Shiprocket Shipping

AyuEasy may use Shiprocket through its API for shipment creation, logistics management and tracking.

Where Shiprocket shipping is available:

• Sellers may generate shipments through the AyuEasy Seller Dashboard.

• Relevant shipment information may be shared with the applicable logistics service.

• Courier allocation depends on serviceability, availability and operational requirements.

• Tracking details may be displayed to customers where technically supported.

• Physical delivery is performed by the assigned courier or logistics partner.

The courier assigned to an order may vary. Shipment handling and tracking are also subject to the applicable logistics provider's terms.

B. Manual Shipping

Where manual shipping is enabled, sellers may arrange delivery independently.

In such cases, the seller is responsible for:

• Selecting an appropriate courier or logistics provider.

• Preparing and dispatching the order within the applicable processing period.

• Entering accurate shipping and tracking information in the Seller Dashboard.

• Providing valid dispatch information and proof of shipment when reasonably required.

• Cooperating in the resolution of delivery-related complaints.

3. Store Pickup and Seller Local Delivery

AyuEasy may offer additional fulfilment methods for participating sellers and eligible locations.

A. Store Pickup

Where available, customers may collect eligible orders from a designated seller location.

Customers should follow the pickup instructions and collect their orders within the specified period. Order confirmation, OTP or other reasonable verification may be required.

Store pickup is available only where expressly offered during checkout or confirmed by the seller.

B. Seller Local Delivery

Where enabled, sellers may deliver orders using their own delivery personnel or delivery arrangements.

Availability may depend on the seller's delivery area. Applicable delivery charges, if any, will be displayed during checkout wherever supported.

Sellers are responsible for their delivery operations, appropriate handling of orders, delivery records and compliance with applicable laws and AyuEasy's platform requirements.

4. Delivery Areas and Serviceability

Physical product deliveries are available only to locations serviceable through the selected shipping method.

Serviceability may depend on:

• Customer PIN code and delivery address.

• Seller location and delivery coverage.

• Courier availability.

• Product category and shipping restrictions.

• Package weight and dimensions.

• Local delivery or pickup availability.

If an order cannot be delivered to the selected location, the customer may be informed and offered an appropriate resolution, including cancellation and refund where applicable under the Refund, Return & Cancellation Policy and applicable law.

Blood Test Service Availability

Blood test booking and sample collection services through AyuEasy are available only in our currently serviceable areas.

Availability depends on the customer's PIN code, address, partner laboratory coverage, test availability and appointment slots.

• Customers should check service availability for their location before booking.

• A booking may not be accepted or may need to be cancelled if the location is outside the serviceable area.

• Sample collection is subject to confirmation by the relevant partner laboratory.

• If a booked service cannot be provided after payment, an applicable refund will be processed in accordance with the Refund, Return & Cancellation Policy and applicable law.

Availability of physical product delivery does not necessarily mean that blood test services are available at the same location.

5. Order Processing Time

The seller is responsible for preparing and dispatching accepted orders within the applicable processing period.

Order processing time and delivery time are different:

• Order Processing Time: The time required to prepare and dispatch an order.

• Transit/Delivery Time: The time required by the courier or delivery service to deliver the shipment after dispatch.

Estimated delivery dates may depend on both processing and transit times.

6. Estimated Delivery Time

Delivery timelines may vary depending on:

• Seller and customer locations.

• Product availability.

• Order processing time.

• Courier serviceability and availability.

• Weather conditions and public holidays.

• Transport disruptions and regulatory restrictions.

• Other circumstances beyond reasonable operational control.

Delivery dates displayed on the platform are estimates unless expressly confirmed otherwise.

7. Shipping Charges

Shipping charges, where applicable, may depend on:

• Seller and delivery location.

• Package weight and dimensions.

• Shipping method and courier service.

• Order value and applicable promotional offers.

Applicable shipping charges will be displayed during checkout wherever supported. Free-shipping offers may be provided subject to the terms of the relevant promotion.

8. Orders From Multiple Sellers

Products purchased from different sellers may be dispatched separately.

Customers may receive multiple packages, different tracking numbers or deliveries on different dates. Separate shipping charges may apply depending on the sellers, shipping methods and applicable offers.

9. Shipment Tracking

Where tracking is available, customers may receive shipment updates through the order page, email, SMS, WhatsApp or other supported platform notifications.

For Shiprocket-enabled shipments, tracking information may be obtained from the relevant logistics service and displayed on AyuEasy where technically supported.

For manual shipping, tracking availability depends on the seller and the selected shipping provider.

10. Delivery Attempts

Courier or seller delivery personnel may make delivery attempts according to the applicable delivery process.

Customers should ensure that their delivery address and contact details are correct and that someone is available to receive the package when required.

Failed delivery attempts may result in another attempt, return to origin or cancellation under the applicable logistics and order terms.

11. Incorrect Address or Contact Information

Customers are responsible for providing accurate names, mobile numbers, addresses, PIN codes, landmarks and other required delivery details.

AyuEasy and the relevant seller may not be able to complete delivery when the information provided is incorrect or incomplete.

Any additional charges arising from re-delivery will be handled in accordance with applicable law and the relevant shipping terms.

12. Damaged or Tampered Packages

Customers are advised to inspect the outer packaging upon delivery.

If a package appears opened, tampered with, severely damaged, wet, leaking or otherwise suspicious, customers should, where reasonably possible, avoid accepting it and promptly contact AyuEasy customer support.

If the package has already been accepted, customers should report the issue as soon as possible and provide photographs or videos where available.

Complaints may be investigated with the seller and/or logistics provider.

13. Wrong or Missing Products

If a customer receives an incorrect product, a missing item, an incorrect quantity or an item different from the order, the customer should contact AyuEasy customer support promptly.

The issue will be reviewed, and an appropriate remedy may be provided in accordance with the Refund, Return & Cancellation Policy, seller agreement and applicable law.

14. Failed Delivery

Delivery may fail because of an incorrect address, customer unavailability, an unreachable phone number, refusal to accept the order, courier serviceability issues, restricted locations or other operational circumstances.

Where an order cannot be delivered, it may be returned to the seller or handled according to the applicable cancellation and refund terms.

15. Return to Origin (RTO)

A shipment may be returned to the seller when delivery cannot be completed.

Possible reasons include repeated failed delivery attempts, an incorrect address, customer refusal or courier serviceability issues.

Any shipping adjustments or charges between AyuEasy and the seller will be handled under the seller agreement and applicable commercial terms. Such arrangements will not override mandatory consumer rights.

16. Responsibilities for Seller Local Delivery

Where seller-managed local delivery is enabled, the seller is responsible for:

• Assigning suitable delivery personnel.

• Delivering the order to the correct customer.

• Maintaining appropriate delivery records.

• Communicating relevant delivery updates.

• Handling products appropriately during delivery.

• Following applicable laws and platform requirements.

AyuEasy may provide technology for order management, delivery status and proof of delivery where supported.

17. Store Pickup Responsibilities

Store pickup is available only for eligible products, sellers and locations.

Customers must follow the pickup instructions and may be required to provide an order number, pickup confirmation, registered mobile number, OTP or other reasonable verification.

Uncollected orders may be handled according to the applicable order cancellation and refund terms.

18. Products With Special Shipping Requirements

Certain products may require special packaging, handling or shipping arrangements because of their nature, regulatory status or applicable law.

AyuEasy or the relevant seller may restrict available shipping methods for such products in accordance with applicable requirements.

19. Delivery Delays

AyuEasy aims to facilitate timely delivery but cannot guarantee timelines controlled by third-party logistics providers or seller-managed delivery operations.

Material delivery updates will be communicated where reasonably possible.

Customers experiencing delays may contact customer support for assistance.

20. Force Majeure

Delivery or fulfilment may be delayed by circumstances beyond reasonable control, including natural disasters, floods, fires, severe weather, epidemics, strikes, transport disruptions, government restrictions, regulatory actions or civil disturbances.

Any resulting delay will be handled in accordance with applicable law and the relevant order terms.

21. Seller Responsibilities

Every seller using AyuEasy is expected to:

1. Maintain accurate inventory information.

2. Pack products appropriately.

3. Dispatch accepted orders within the applicable processing period.

4. Provide accurate shipment and tracking information.

5. Supply genuine, legally permitted and non-expired products.

6. Avoid supplying tampered or non-compliant products.

7. Cooperate with delivery, return and refund processes.

8. Respond to delivery-related complaints.

9. Comply with the seller agreement and applicable laws.

22. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery and contact information.

• Being available to receive deliveries where required.

• Following pickup instructions.

• Reviewing the order upon delivery.

• Reporting delivery issues promptly.

• Providing accurate location and contact details for blood test bookings.

23. Policy Changes

AyuEasy may update its shipping methods, logistics partners, delivery services, pickup options and local delivery arrangements as the platform develops.

Any revised Shipping & Delivery Policy will be published on the official AyuEasy website.

24. Customer Support

For shipping, delivery and service-availability assistance, contact:

Brand: AyuEasy
Email: ayueasyapp@gmail.com
Mobile: 9766288995

Business Address:
Plot No. 67, Flake Layout, Near Friends Colony, Katol Road, Nagpur – 440013, Maharashtra, India.

25. Related Policies

This policy should be read together with:

• Terms & Conditions.

• Seller Agreement.

• Refund, Return & Cancellation Policy.

• Privacy Policy.

• Applicable product or service-specific terms.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable Indian law.