REFUND, RETURN & CANCELLATION POLICY

Last Updated: 15/10/2026

AyuEasy is a multi-vendor marketplace offering Ayurvedic products, healthcare essentials and blood test booking services. Return, refund, replacement and cancellation eligibility may vary depending on the product or service, seller, order status, product condition and applicable law.

1. Order Cancellation

Customers may request cancellation before an order is dispatched, subject to the order status and applicable cancellation conditions.

Once an order has been dispatched, cancellation may not always be possible. Any eligible cancellation or refund will be handled in accordance with this policy and applicable law.

2. Damaged Products

If a product arrives damaged, customers should contact AyuEasy customer support within 48 hours of delivery, wherever reasonably possible.

Photographs or videos of the packaging and product may be requested to verify the issue and determine the appropriate resolution.

3. Incorrect Products

If a customer receives a product different from the one ordered, the issue should be reported to AyuEasy promptly.

Following verification, an eligible remedy may include a replacement or refund, subject to product availability and applicable law.

4. Defective Products

If a product is defective, materially different from its description, or otherwise non-compliant, the customer may be eligible for a replacement or refund after verification.

The resolution will be determined in accordance with applicable law and the circumstances of the case.

5. Expired Products

Expired products must not be supplied to customers.

If a customer receives an expired product, they should immediately contact AyuEasy customer support. The matter may be investigated with the relevant seller, and an appropriate remedy will be provided as required under applicable law.

6. Tampered or Suspicious Products

Customers should not consume or use any product that appears tampered with, opened, damaged or suspicious.

Please contact AyuEasy customer support immediately and provide photographs or videos of the packaging and product, wherever possible.

7. Opened or Used Products

Certain Ayurvedic, wellness, personal-care, consumable and hygiene-sensitive products may not be eligible for return once opened or used, except where required by applicable law or where the product is defective, damaged, incorrect, expired or otherwise non-compliant.

Customers are encouraged to review the product description and applicable return conditions before placing an order.

8. Regulated Products

Returns, refunds and cancellations involving medicines and other regulated products may be subject to additional legal, safety and handling restrictions.

All such transactions will be handled in accordance with applicable laws and regulations.

9. Non-Returnable Products

Depending on the product category and applicable law, certain products may not be eligible for return, including:

• Opened consumable products.

• Certain personal-care and hygiene-sensitive products.

• Products specifically identified as non-returnable, where legally permissible.

• Products for which returns are restricted under applicable law.

These exclusions do not limit any mandatory consumer rights or remedies available under Indian law.

10. Blood Test Booking, Cancellation and Refunds

AyuEasy facilitates blood test bookings through partner laboratories and service providers, subject to availability in the customer's location.

Blood test services are available only in areas currently covered by our service network. Availability depends on the customer's address, serviceable PIN code, partner laboratory coverage, test availability and appointment slots.

• Customers should verify service availability for their location before booking a blood test.

• A booking may be declined or cancelled if the requested location is outside our serviceable area or the service cannot be fulfilled.

• Customers who need to cancel or reschedule a booking should contact customer support before the scheduled collection or appointment time.

• Refund eligibility for cancelled bookings, unsuccessful collections, unavailable tests or cancellations by a partner laboratory will depend on the circumstances, the applicable booking terms and applicable law.

• If a service cannot be provided by AyuEasy or its partner laboratory after payment has been collected, an appropriate refund will be processed where applicable.

• Refunds will be handled through the original payment method or another legally permitted method. Processing time may depend on the payment provider or banking system.

Customers must provide accurate contact details, address and other information required to arrange the service.

11. Refund Processing

Once a refund is approved, it will be processed through the original payment method or another permitted method.

The time required for the refund to appear in the customer's account may vary depending on the payment gateway, bank or financial institution.

Customers will be informed of any additional information required to process an eligible refund.

12. Seller Responsibility

Where an issue arises from a wrong, damaged, defective, expired, counterfeit or non-compliant product, or a materially misleading product description, the relevant seller may be responsible for the applicable refund, replacement and related costs in accordance with the seller agreement and applicable law.

AyuEasy may coordinate with the relevant seller to investigate complaints and facilitate an appropriate resolution.

13. Fraudulent or Abusive Return Activity

AyuEasy may investigate suspected fraudulent, misleading or abusive return and refund requests.

Appropriate action may be taken where justified, subject to applicable law and the customer's mandatory consumer rights.

14. How to Request a Return, Refund or Cancellation

Customers can contact AyuEasy customer support using the following details:

Brand: AyuEasy
Email: ayueasyapp@gmail.com
Mobile: 9766288995

Please provide the following information when submitting a request:

• Order or booking number.

• Product name or blood test service details.

• Reason for the return, refund, cancellation or complaint.

• Photographs or videos, where relevant.

• Registered mobile number and any additional information reasonably required to investigate the request.

Our support team will review the request and communicate the next steps.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.

16. Policy Changes

AyuEasy reserves the right to update or revise this policy from time to time, subject to applicable law.

The latest version will be published on the AyuEasy website. Customers are encouraged to review this policy periodically.